DIANINGSIH, Pande Wira Artha; NURITA, Wayan. Pengaruh Pelayanan Berbasis Kaizen Terhadap Guest Comment di Favehotel Kuta Kartika Plaza. Jurnal Kotoba, [S. l.], v. 15, n. 1, p. 79–91, 2026. DOI: 10.25077/kotoba.v15i1.148. Disponível em: https://kotoba.fib.unand.ac.id/index.php/kotoba/article/view/148. Acesso em: 15 sep. 2026.